Member of the Better Business Bureau of the Maritime Provinces, Inc.

Total Home Renovations Online is aware that you are concerned about both the Privacy and Security of your personal information on the Internet. Protecting your personal information is of the utmost importance to us. Your password, credit card information, and personal information are always secure. As a result, we have prepared this Privacy and Security Policy to let you know how we will and will not use this information.

By using TotalHomeRenovations.com, you are consenting to the collection and use of personal and account information by us, for the purposes set out in this policy. How it is used, and under what circumstances it is disclosed, is set out in terms of this document.

How is my information secure?

When you register on our site, all your personal information, including your credit card number and passwords, pass through our secure server. Transactive, a Commerce Service Provider (CSP) certified by our financial institution, handles any payment authorization for added security and reliability. Only the transaction amounts and credit card information are provided by us to Transactive. Information collected during registration will be maintained in our database for accounting and billing purposes. Information from these transactions will only be released to Transactive, who will authorize the transaction.

We not only use the latest SSL encryption, to provide our members with a secure and confidential transaction, but also utilize the Skipjack Transaction Network - North America's leading payment gateway provider.

To provide you with a safe and secure experience on our site, our server uses the Thawte Secure Sockets Layer Software (SSL) 128 encryption, which encrypts your personal information and transmits it to us. SSL technology is designed to prevent someone, other than TotalHomeRenovations.com, from viewing and downloading your information. Digital certificates are also used to insure security. While we are confident your information is secure, if your are hesitant about providing your billing information online, please contact us at 1-866-TOTAL-HR (1-866-868-2547), and we would be happy to register you offline.

When is my personal information collected?

Personal information is collected by TotalHomeRenovations.com when you register or initiate a transaction. Traffic information is also collected when you navigate through our site. Some of our site features are only accessible by becoming a Find A Pro member. When you register, we collect personal information about you including but not limited to, your name, mailing address, phone number and e-mail address. At the time of registration, you are asked to complete the application form and then to customize your Find A Pro profile web page.

The information you enter when customizing your profile web page is fully accessible to visitors of our site through our Find A Pro search functions. This information is aimed at providing necessary contact and background information so that potential customers can decide if they want to conduct business with your company. Application and billing information is not posted to your profile web page but remains secure at all times. Similar to our Find a Pro registration process, Home Show profile web pages requires personal information to be supplied to us by home show exhibitors. Identical to our Find A Pro profile pages, only the contact information entered in the creation of your Home Show profile page is accessible to our visitors. All billing information is kept secure.

During the entering of contests, minimal information is required. Personal information will include, name and e-mail address. Also, you will be asked to answer two questions to activate your contest entry. These questions are relevant to the site or promotion itself and are not personal in nature. You must also give us permission to contact you via the e-mail address you provide for promotional purposes including whether or not you won the contest entered.

How my information will be used?

Our primary goal in collecting information is to provide you with a customized experience when visiting our site and to make our site more useful to you. To make your online experience more enjoyable, our site includes links to other web sites, and provides access to products and services. TotalHomeRenovations.com will not trade or sell your personal information. However, when you access another web site, purchase products or services, or conduct other transactions the use of any information you provide is governed by the privacy policy of the site you are visiting. TotalHomeRenovations.com is not liable for the misuse of information you release to sites linked to our own. The onus is on you the visitor to ensure you are comfortable with the site you are visiting before releasing personal, account or credit card information.

Our Find a Pro directory registration process requires personal information to customize your profile page. This information will include, but not be limited to, company name, contact name, address, phone and fax numbers, and e-mail addresses. This information will be solely used for the purpose of activating your profile page. This profile can viewed by all visitors and other members within our directory. Credit card information is also collected during this registration process to pay for the selected membership package and is kept secure at all times. However, if you are not completely comfortable providing credit information online, please contact us and we will complete the registration application with you, and you can then provide us with your payment information. We would be happy to assist you.

In addition, we try to ensure that the banner advertisements we present to you are consistent with your interests. With your approval, we may also e-mail you with messages and advertising that we think may be of interest to you.

Who may have access to my personal Information?

Strict controls are maintained over access to personal information you share with TotalHomeRenovations.com. However, the information that you choose to post on your personalized profile page, will be viewed by the public. We will track and review statistics on the traffic directed to our site, but we will not share, sell or trade your personal information, with any organization or purpose.

How do I access or edit my personal information?

TotalHomeRenovations.com believes strongly in providing you with the ability to access and edit the personal information that you have provided for your customized profile web page. At any time you may login under your User I.D. and password and make necessary changes. Please note that once altered it must be once again authorized by administration before activation.

For more information, please read our disclaimer.